Ownership

The site www.h3dmoto.com is registered under the “.COM Domain / Subdomain Registry Regulation” and is owned by HDND,LDA , Based in Lisbon and with a European V.A.T number: PT513964290

Subject matter and scope 

These General Conditions apply to visitors to www.h3dmoto.com as well as to any commercial transactions made through the H3DMoto online store.

Navigation on the site, as well as the purchase of any product on H3D website, implies by the User and the Customer the acceptance of these Terms and Conditions in its entirety.

When ordering, you certify that you are at least 18 years of age.

H3D reserves the right to change these general terms and conditions without prior notice, any changes should be published on the www.h3dmoto.com website.

Product Information

Products for sale are described and presented as accurately as possible and may not be exactly the same as the products delivered to Customer.

The photographs shown on the site are illustrative. We recommend that you consult product details for information about their characteristics.

Product Warranty

All H3D products has a 2 year warranty against defects of production.

For non- H3D brand products, the warranty period is defined by the brand owner. Please check with us at info@h3dmoto.com for specific products.

Returns and Exchange

Any return or exchange of articles must comply with the following condition:

Refund of the articles in good condition (in conditions of sale), with original packaging in good condition, with the respective invoice. If the packaging is damaged and the articles have obvious use marks, we can not accept the exchange or return of the value.

You have a period of 20 days after receiving the order to make the exchange or return.

Please take into consideration that the product H3D004 – H3D Rally/Enduro License Plate cannot be returned or exchange due to this product being manufactured specificly for each client.

Should you wish to exchange or return any of your items, please contact our Customer Service at info@h3dmoto.com, to communicate the intention of exchange or return, indicating the order number or invoice number, products to be returned and reason.

After this contact will be given the indications to follow the exchange or return. In any situation do not send the items without previous contact. After contacting our Customer Service and giving you the return / exchange instructions, you must send us the properly conditioned article, under the conditions mentioned above.

If you choose to return the value, we inform you that the cost of shipping to our address is borne by the customer, except for customers injured by the transportation or technical problem of the product. In these cases the shipping costs will be assumed by H3DMoto. Refunds will be made for the total value of the order (products plus shipping costs), unless the reason for the return is not the responsibility of our service – in these cases will be deducted, at the value of the refund, shipping costs. Returns will only be made after checking the condition of the product and complying with the conditions described above.

H3D fiscal address and returned orders

HDND,LDA

Rua Dr.Archer de Lima nº1 4ºB

1495-684 Cruz-Quebrada

PORTUGAL

Prices and VAT

H3D aims to offer its customers the best prices in the online market. Prices shown include VAT at the legal rate in force when the price is placed in the shopping cart.

VAT Policy

  • Purchases made by customers outside the European Union are not subject to VAT.
  • Purchases made by European Union Corporate customers (that provide a valid European corporate VAT number) are not subject to VAT. (Except Portugal)
  • Purchases made by European Union customers are subject to VAT (23%).
  • Purchases made by Portuguese Corporate customers are subject to VAT (23%).

Despite the efforts of H3D, some products may be listed incorrectly, so we check the prices every time we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will wait for your decision to accept the new proposal or cancel the order.

All items shown on this site are available, unless typo or stock break. In case of change in prices, products are invoiced with the current price at the time of registration of the order.

H3D reserves the right to change the prices and specifications of the products at any time.

Shipping

Delivery costs are automatically calculated in our shopping basket. Please feel free to simulate an order and get the accurate delivery price and services options.

We do our best to ship in the same day (business day) orders received and paid till 12:00 pm.

For Portugal and Spain (Continental) by MRW express shipping you should received your order in the next business day after dispatch.

For European countries by UPS Express Saver shipping you should receive your order in two business days after dispatch.

For non European countries by UPS Express Saver shipping you should receive your order in three business days after dispatch.

All postal CTT shipping have no predictable delivery time.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order

Responsibility

H3D is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access to navigation or services to Users.

H3D declines all liability in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

Obligations of Customers and Users

The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfil the following obligations:

1) It is prohibited to introduce, store or diffuse through the site defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order;

2) Save, and not divulge, your password to enter the site in order to prevent third parties from accessing your account at h3dmoto.com;

3) Do not use false identities;

4) Provide correct personal data and addresses so that H3D can process orders properly;

5) The Customer is responsible for the accuracy of the data communicated to H3D and undertakes to immediately insert into its Registration Account any changes thereto.

6) H3D declines any responsibility for any delay or impossibility of processing the order, namely in the delivery, due to error or insufficiency of the data communicated by the Customer.

7) The use of this website is subject to the conditions of use pre-defined by H3D.

8) Users are therefore expressly prohibited from transmitting messages or information that are abusive, misleading, defamatory, obscene or in any way violating the right to privacy or the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the site owner.\

9) H3D reserves the right to delete the account of the user that accomplishes any of these situations.

Privacy and Protection of Personal Data 

The data collected on this site is intended for the processing of orders and communication with customers, processing of requests for information and possible complaints, statistical analysis, as well as their use for the purposes of direct marketing.

H3D guarantees the confidentiality of all data provided by its customers. Although H3D is able to collect and process data in a secure manner and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.

All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the database of H3DMoto may exercise this right by sending an email to info@h3dmoto.com

The customer expressly authorizes H3D to send information about products and services that may be of interest to you using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms automatic call. H3D will not market or share its customer database with third parties.

Promotions & Discount Coupons

Periodically, H3D may present marketing campaigns, promotions, discounts and discount coupons advertised on the website itself.

Discount coupons are transferable, but may only be used one per purchase, unless otherwise specified in the discount coupon itself. Value discount coupons can only be applied to items with a value greater than the discount coupon itself. Promotions, discounts and discount coupons are not cumulative. Value discount coupons can not, under any circumstances, be exchanged for cash.

If for any reason you are not satisfied with your order, you may return the item to which you applied the discount coupon following the normal return procedure as described in the section dedicated to ‘Exchanges and Returns’. Once you accept your return, the respective code will be reset to its original value.

The difference in price between the value discount coupon and the item you purchased will be fully refunded following the normal return procedure.

H3D reserves the right at all times to change its promotional policy & discount coupons without prior notice.

Stock break

We do only sell products on our website that we have available, except for the H3D004 – Rally/Enduro License Plate that is manufactured specifically for each client and it is only dispatch every Thursdays. If your order contains the product H3D004. H3D will send an email to the customer to decide if they want to wait for the next Thursday for their order to be shipped in full, or if it is shipped on two different shipments. The customer does not have any extra cost in any of the options chosen.

In the event of a temporary stock breach, the customer’s order will remain on hold until delivery can be assured. When this happens, the Client will be informed, through the email with which he has registered. In case your order includes products of immediate availability and not immediate, you can divide your order. To do this, contact Customer Service to have it delivered to you separately, extra shipping costs will be responsibility of H3D. If you do not want to wait for product availability, you must send an e-mail to info@h3dmoto.com, with order number, article code and reason, and we will refund you the corresponding amount.

Website modifications

H3DMoto reserves the right to make changes without notice that it deems appropriate on its website, and may modify, delete or add content and services provided.

Protection of Intellectual Property

Content on this site is owned by HDND, LDA Intellectual property legislation confers exclusive rights to this content.

Therefore, HDND,LDA or H3D prohibits partial or full use to third parties, unless otherwise agreed in writing in this regard. Consequently, the total or partial reproduction, by any physical or electronic means, of the content of the site www.h3dmoto.com is expressly prohibited.

Applicable Legislation

All purchases made on www.h3dmoto.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Terms and Conditions shall be submitted to the competent Portuguese Court.

In case our client is outside Continental Portugal, we inform that any judicial process should be sent to the Portuguese Courts.

These General Terms and Conditions were updated on October 10, 2018.

Order and Payment

The h3dmoto.com store allows you to order easily, quickly and intuitively.

To receive your products with total security and convenience at an address of your choice, just follow a few simple steps. Start by choosing the product you want to buy, select it and enter the number of units you want to receive from that product and add it to the shopping cart by clicking the ” ADD TO SHOPPING CART “. At this stage you can continue your shopping, viewing other products to add to the cart, or you can complete your purchase by clicking the” PROCEDURE TO PAY ” button.

After adding all the products you want to order to the cart, the “PROCEED TO PAY” button will take you to an order summary page. Here you can see various information about your order, such as the products included in it and their total cost.

By clicking on “PLACE ORDER” you will be redirected to the last purchase procedure. These being:

1 – OFFERS 

You can insert your coupon here with the respective offer.

2 – SHIPPING

At this stage, you can choose where you will receive your order, the transport service that will transport your purchases and you will still have an estimate of when you will receive your products.

3 – PAYMENT

You can now choose the option that is most convenient for you, among the various payment methods available to H3Dmoto. You must also specify your billing address.

4 – CONFIRMATION

Here you will have access to all the data related to your order, from the products included therein to the total purchase price. You will also have the opportunity to use the discount coupons for campaigns in effect at H3D here.

After verifying that all the order data is in accordance with your order, select the “PLACE ORDER” button and you will be redirected to the corresponding payment platform of your choice or an ATM or MBWay payment reference will be issued.

Once you’re done, you’ll receive a confirmation email, where you’ll find data such as your order number and other relevant information.

If you encounter a problem when ordering from h3dmoto.com, please contact our Customer Service and you will have access to a team of professionals who will provide you with all the information you may need regarding our products and services.