Frequently Asked Questions

Know the answers to the most common questions about products, forms of delivery and payment, security certification of transactions made on the site, return and exchange policy, etc.

Account

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at h3d@h3dmoto.com.

Shipping & Orders

By default, the last used shipping address will be saved into to your H3D account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Also you can change on your H3D account. Click on “MY ACCOUNT”than clink on “Addresses”

After logging into your account, the status of your checkout history can be found under Order History. H3D after dispatch orders send an email to buyer/user with all tracking information, that email contains a direct link to follow up and obtain all information provided by the carrier that the customer chose when placing the order.

To cancel your order please send us an email with your order number #0000 to h3d@h3dmoto.com

All your orders are sent via UPS carrier, MRW carrier or CTT Postal Portugal service

We do our best to ship in the same day (business day) orders received and paid till 12:00 pm.

For Portugal and Spain (Continental) by MRW express shipping you should received your order in the next business day after dispatch.

For European countries by UPS Express Saver shipping you should receive your order in two business days after dispatch.

For non European countries by UPS Express Saver shipping you should receive your order in three business daysafter dispatch.

All postal CTT shipping have no predictable delivery time.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It’s fast, easy & secure.

At the moment, we accept direct bank transfer, Credit/Debit cards operated by Paypal (no need to have a Paypal account), Paypal, MBWAY and Multibanco (only for Portuguese Users).

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

To ensure that you get your order quicker, it is recommended that you make your payment within 60 minutes of checking out. We do our best to ship in the same day orders received and paid till 12:00 pm.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at h3d@h3dmoto.com.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at h3d@h3dmoto.com
  2. In the event of lost mail, we will try to locate it via our carrier contacts and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at h3d@h3dmoto.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
  3. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.
  4. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to h3d@h3dmoto.com and after which, kindly give us a call at (+351) 913713454 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.
  5. The product H3D004 – H3D Rally/Enduro License Plate cannot be returned or exchange due to this product being manufactured specifically for each client.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

  • Microsoft Internet Explorer Version 10 onwards:

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

  • Mozilla Firefox Version 10 onwards:

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

  • Google Chrome Version 12 onwards:

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

Products and Rally Riding

ModelRB730RB750 Rally
Current versionBA
 
Designed and recomended forOn road light / Medium offroadHeavy duty offroad competition
DrivingElectricalElectrical
Paper rolls capacity46mm48mm
TransmissionSingle beltsDouble belts
Paper guidesYesYes
Remote switch12mm switch IP67 plug12mm heavy duty switch IP67 plug
CoverAluminium and PolycarbonateAluminium and Polycarbonate
Power connectionSuperseal connectores fuse protectionConnection box fuse protection
Supports F2RCR1:Yes, directlyYes, directly
Enhanced support on vertical mount (rally type)Requires optionalIncluded
Lighting kit (opcional)F2R722F2R721
Maximum paper wide151mm151mm
Dimensions (excluding knobs)201x124x75mm201x124x80mm
Weight (excluding mounting and remote kits)850gr920gr
View area153 x 104 mm153 x 104 mm

Still have questions?
Feel free to ask anything

Create the part adjusted to your rally needs!